To be eligible for a return or considered for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned or refunded: 

If you contact our office within 3 business days of your purchase, we will gladly update Cap & Gown sizes and the spelling of names on personalized items.  After the 3-day grace period has passed, we are unable to make additional changes or omit items from your order.

There are certain situations where partial refunds are granted:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


If you haven’t received your refund after 14 days of receiving your approval, first check your bank account &/or contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at:


Only regular priced items may be refunded. Sale items cannot be refunded. 


We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please return it to our office within 10 days of receipt.


1275 Shiloh Road NW, Suite 2520

Kennesaw, GA 30144

Shipping Returns

You will be responsible for paying your own shipping costs for returning your itemDepending on where you live, the time it may take for your exchanged product to reach you may vary.  If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item. 

Need help?

Contact us at SENIORS@ATLGRAD.COM for questions related to refunds and returns or call our office at 770-795-1626.